This is my nightmare story with Network Solutions. We were running our business on a domain with Register.com back in ~2002. Network Solutions sent a "bill" for renewal, which our office manager paid without telling anyone. That triggered a transfer from register.com to Network Solutions, blasting all our DNS entries along the way. I was at E3 in Los Angeles and got the call that the site was down, and no email was coming in. I remember sitting on the floor of the convention center trying to troubleshoot over the phone what happened... I'm still angry at Network Solutions for engaging in something awfully close to a phishing scam.