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Comment by alimoeeny | Hacker News Reader

Problems I have, on a brand new 15 retina MBPro: 1- after wake from sleep, wifi needs to be turned off and on to find anything

2- no sound from internal or external speaker until restart, although the OS behaves as nothing is wrong, the onscreen indicators and system preferences act as if they are muting and unmuting and changing the volume

3- kernel panics every now and then

4- display jitters (like graphic buffer corruption) a couple of times

5- after wake up from sleep , keyboard does not respond while track pad is, which means I cannot login, needs force shutdown,

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"on a brand new 15 retina MBPro"

You have a warranty. Use it.

Complaints here do not solve your problems.

If Apple cannot solve your problems, within the terms if your warranty, they will offer alternatives (eventually) - up to and including a refund.

I understand people want to raise issues to "public awareness" that they feel are something Apple should pay attention to. And in the case of the original submission, VERY SPECIFIC details were figured out - and Bug Reported to Apple! Apple even closed some of the reports as a duplicate. They know about this problem - and it's for a new OS that has only been out for a handful of months - and the issue is for specific hardware builds.

They are working on it.

You, however, have a laundry list of real issues - USE YOUR WARRANTY.

Some of those (minor) problems, in fact most, are the standard kind of "new OS" bugs. None of them sounds like its about hardware faults. So your advice is not really applicable here. He'd better wait for 10.9.2 and such.

My advice is 100% applicable. Especially with issue #5, but in general as well.

You don't seem to understand: He is unhappy with what he purchased because he is experiencing problems that should not exist in the product. A brand new product. And not just a single issue - but several of them!

This isn't a device that (in his personal experience) worked fine at some point in the past on a different version of software but now is having problems on the latest software update.

This is a device that, brand new from Apple, has problems. This point is especially relevant as you cannot downgrade a Mac from Apple to an OS version that came out prior to the introduction of that specific model of machine. The Late 2013 MacBook Pro Retina devices shipped with Mavericks. They will never run Mountain Lion, you cannot avoid Mavericks on them for the time being.

This is the entire point of a warranty (and lemon laws in many locations): You don't have to "wait" for something you just bought to get better / work properly.

You take it back and show them the problems you're having.

Either they can fix it or they can't. If they can't fix it, he can get his money back or some other alternative offered by Apple that he might agree to (maybe a different model, or a complete replacement).

His money is not trapped in this device, so he doesn't have to put up with this experience - unless he actually prefers to complain and be unhappy.

>You don't seem to understand: He is unhappy with what he purchased because he is experiencing problems that should not exist in the product. A brand new product. And not just a single issue - but several of them!

Which product came with a brand new OS version. And which, like most OS launches has several software issues. Which are not gonna be solved if he returns his device (or only randomly, if they affect just one of a few Apple OEM partners chipsets etc).

>This is the entire point of a warranty (and lemon laws in many locations): You don't have to "wait" for something you just bought to get better / work properly.

That only holds if it's a faulty device. For OS and driver bugs, you very much have to wait. And no matter how long you wait, there will always be some bugs to, err, bug you, in it.

I must strenuously disagree. If these were software problems then online forums and Apple tech sites would be filled with folks tearing down the virtual walls. If you get a box with bizarre stuff going on and a search doesn't turn up a screaming horde with exactly your symptoms, then in all likelihood it's a local problem. That is a silver-lining to the decreasing post-purchase configurability of the Macbook Pro line: it makes it a heck of a lot easier to diagnose potential hardware issues.

Taken all together, these almost certainly point to bad hardware. It's possible that a bad third-party kernel extension might be the culprit as well, so testing in SafeBoot can be useful to ferret out such issues.

Last but not least, I'm personally making heavy use of the same hardware and OS daily with zero issues. I'm pretty sure it's not the Apple-supplied software.

>I must strenuously disagree. If these were software problems then online forums and Apple tech sites would be filled with folks tearing down the virtual walls. If you get a box with bizarre stuff going on and a search doesn't turn up a screaming horde with exactly your symptoms, then in all likelihood it's a local problem.

That a bug is a software bug doesn't mean that it manifests in all identical systems. It depends on various factors (ie. combination of third party peripherals, e.g some Macs have Samsung SSDs, others have other brand), install software, user workflow, etc.

Why does it matter whether it's a hardware or software problem? If it's broken it's broken.

Of course if it's a software problem he shouldn't expect a hardware replacement to fix it, but if he wants a refund he should get it.

>Why does it matter whether it's a hardware or software problem? If it's broken it's broken. Of course if it's a software problem he shouldn't expect a hardware replacement to fix it, but if he wants a refund he should get it.

It matters because software problems will always exist, there is no bug free software or OS, and the important ones get fixed in upcoming upgrades.

What would he do with his refund if it was a software problem? Switch to some magical unicorn non-issue OS or get another identical machine and OS?

I have a brand new 15inch Retina MacBook Pro. Have never had a single one of those issues.

I agree that he should seriously consider using his warranty and getting another machine.

thanks to all people who commented, I don't want my money back , I want a working MacBook, and it is not easy to bring this up to and apple store, since it does not happen all the time, I need to go there and try to reproduce it, and they I expect they say let's try a OS reinstall, then I'll go home and then it is likely that it does not solve some of the problems and .... it is not what I expect from what I consider best laptop (my) money can buy,

> 5- after wake up from sleep , keyboard does not respond while track pad is, which means I cannot login, needs force shutdown

I have a similar problem sometimes and it appears to be some kind of USB bus / driver issue. If you plug in a USB keyboard, wait for it to be recognized, then unplug it the built in keyboard almost always starts working again. I've seen USB related error messages show up in logs when this happens.

Before you put the laptop to sleep unplug all USB devices and make sure the keyboard and trackpad are functioning correctly.

This must be somehow hardware related. I went through 5 rMBPs, because I got bad screens 5 times in a row. There is an entire 600 page thread on that as well. That being said, none of the 5 had this problem. Does it do the same thing with a clean install of OSX?

You can clone your current installation to a USB hard drive and install OSX from scratch. Carbon Copy works well, or just use dd. If it does the same with a clean install, take it to Apple, and make them deal with it.

I also have a brand new 15" rMBP, and I have these exact same issues. I'll be returning mine for service next week.

Holy cow, get warranty service ASAP. As someone with a brand new 15" rMBP, I do not ever have any of these problems. My system is absolutely rock solid in heavy daily use.

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