4 Tactics To Increase User Feedback

blog.frontapp.com

7 points·efounders··10 comments

Just a quick remark on frontapp.com.

I really want to scroll down. I almost felt frustrated I could not and thought my browser was stuck. I think it's because of the half screenshot and the 0.8 opacity footer.

thks, we're working on a new version. It's our early beta one.

I would really like to try Front but that blog post has totally put me off. The thought of having to sit through a Skype call or Hangout to test an app is horrible.

because you don't know our ceo yet :-) Mathilde is really nice and you'll love it I'm sure!

The best kind of user feedback you get is watching people use your app. Either bribe someone with coffee or use a sevice like usertesting.com.

Exactly! I have seen this on a number of occasions too. People's behaviors are better understood when watched not spoken/written.

usertesting.com is good & works well for small sample of users before it becomes too expensive. There is also a neat service I recently tried for mobile apps => http://www.watchsend.com/ - it is like ClickTale but for your mobile apps.

Step 1: Post your email address.

Front doesn't.

sorry what do you mean?

If you want feedback, make it easy for your users. For example by having your email address on every page.

Two days ago, you didn't. I see that now you've added it to your footer.

Good feedback thks! Appreciate it!

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