I'd be more upset with Palm than Apple on this one. You can't really expect to use another companies software through a hack like this. Passing it along to users as a feature is pretty shady IMO. The problem for Apple isn't the Pre per say -- it's the fact that if they don't block the Pre now they may get themselves into trouble later on when more people start using iTunes with third party devices unofficially. Eventually Apple may want to change the way iPods sync and suddenly all these users are unhappy and confused that it no longer works. They are better off doing it now when relatively few people are relying on it. Apple has zero obligation to support Palm's hardware. iTunes is not an open platform for third party devices to sync to. Palm decided to advertise this hack as a feature and now it doesn't work. That's on Palm, not Apple.