I think, the problem is that the scale is all on the positive side, but people are trying to use it to give negative rating. So naturally they readjust the scale, so that it has both, positive and negative sides, by "shifting" the zero of the scale. Now, where exactly does it go? Will 3 become 0, or is it 2 for some people, or maybe 4?
I know it's way too late in the game, but why can't the rating system be just a simple "good", "bad", "it's ok", or maybe even: :-(, :-|, :-)