Typewriters live on in New York police department

To use them in the day-to-day business seems foolish, because most of it could be far better handled electronically. But considering the massive amount of paper and toner bureaucracies waste printing out information because the business processes don't evolve along, switching to such a system isn't necessarily an improvement in the short term. And of course there's a very significant initial cost that will be harder to justify to management than just maintaining the old system. Many and unsubtle are the stories of IT systems that are built to replace an existing "analog" process which end up delayed, inefficient, feature-crippled and way over budget. This is the sort of inglorious government-budgeted project that's especially prone to attract overpaid, unmotivated bunglers (no offense to the underpaid, highly-motivated geniuses out there working on such systems :-)

Whether the $0.5-$1M budget is warranted is another matter. The argument that they have a $4B total budget will sooner make people question whether the $4B is entirely needed than reassure them that the typewriters only take up a minuscule fragment of said budget. This also doesn't factor in the very real but hidden cost in terms of time and frustration for the users -- imagine the police department using no computers or typewriters at all, but requiring that all information exchange go through hand-written forms. The ballpen budget might be very small, but personnel costs would balloon.

Now, let me tell you about this voice recognition software I've been working on...

It costs a significant amount of time and money to construct an electronic form and integrate it into the existing automated workflow; if the users only see a form a few times a year, and it changes every year, you might be talking about several thousand dollars per use to computerize that form. There's no way that's cost effective, and it's cheaper and more efficient just to keep a typewriter around.

It's a basic diminishing-returns proposition. In a forms-heavy environment (which I'd imagine a police department is), you get great ROI automating the most commonly-used forms. Then you can breakeven or get some ROI on most of the rest of them. But in almost every situation there's always going to be one or two forms that just aren't worth automating. In some places that means just hand-filling them, but in others that means a typewriter.

A typewriter is a totally acceptable solution to the problem in some cases. It's a bit silly that some people freak out so badly when they see them; if you see a typewriter in a workplace that also has a modern electronic-forms system with automated workflow and everything else, chances are somebody did the analysis and realized that it just doesn't make sense to get rid of the typewriter for the sake of getting rid of the typewriter.

I wonder how these maintenance costs compare to the costs of a typical IT setup? If it's actually cheaper, then it looks like a classic case of being stuck in a local minimum.

It's a pain in the ass to fill out paper forms with a laser printer.

Yeah, sure, they should probably have a new system that just prints the form filled out, but they don't.