This. I'm always particularly annoyed by the tech support when I've tried to submit bug reports. One time I found a reproducible bug in the Chrome Clipper and even offered a possible explanation/solution for what was happening and the person first insisted that it wasn't happening. I couldn't believe he was telling me what wasn't happening on my screen when I was looking right at it. I pay for prime so next requested to be put in contact with a developer to submit a bug report and was denied. Finally like the author they asked me for activity logs which I also refused to fork over because they seemed too personal so instead I just put up with a buggy clipper. I wish they focused less on selling socks and more on the software. [https://www.evernote.com/market/feature/socks?sku=SOCK00106]