Comment by nulagrithom | Hacker News Reader

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Comment by nulagrithom | Hacker News Reader

Doesn't look like it's just a misprinted warranty card to me:

http://support.toshiba.com/warranty http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st...

That'd be a mistake across warranty docs between 1 and 5 years. Also some other products:

http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st... http://cdgenp01.csd.toshiba.com/content/support/pdf_files/st...

Seems a little odd though that support would go with an excuse like that. Is there more to the story?

Not that I know of...They just said is not covered in Latin America anymore and that the warranty manuals are wrong...

Either there is more to this story, or the OP went to one illiterate customer care guy. OP should go and show them the official website and maybe make him/her talk to a customer care executive over phone.

I talked to one call center in India and then I had to speak to the Latin America call center. They all said the same thing.

Rather mail to Toshiba and raise grievance. I see these days company responds better if you tweet against them. Just try it.

Twitted to Asus about Zenbook ux32vd that screen died 5x and still in warranty (comes back from repair, works sometimes a month, dies). No answer there. Maybe they are dead. Couse they are not repairing it eater... And Asus support is not support. It's customer avoidance.

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