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> No device is promised

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"Early-bird special. 1 Terabyte of Space Monkey storage for 12 months (device included in your subscription)."

Obviously there are two ways of taking that -

1) You don't have to buy a device to use the service

or

2) that the purchase of the device is included in the subscription.

Considering the trivial nature of claim 1, claim 2 is not an entirely unreasonable interpretation for someone to have come to.

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Unfortunately, the Kickstarter platform does not allow you to change the descriptions for reward levels once you've pushed the project live (you can add new rewards, but cannot remove or modify old ones).

This KS policy makes sense: they don't want people doing switch-n-bait on rewards.

But the very real consequence is that if the wording on a reward was not 100% clear, the only option Space Monkey had after publishing it was to add text to the product description on the main page, in the forums, or in updates. This is how Kickstarter works. Our hands were tied from changing that text, even though we wanted to.

Of course it's not unreasonable. Space Monkey said many times that they are unhappy about the clarity of the issue and thus offered a full refund with shipment at their cost to anyone who wanted it.

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