Why ServInt (competitor) stands behind Rackspace | Hacker News Reader

Why ServInt (competitor) stands behind Rackspace

blog.servint.net

46 pointsbillclerico14 comments

Potential ulterior motives notwithstanding, this is admirable. Inspiring, even! Can you imagine Microsoft giving Apple props, without condescending overtones? Can you imagine Apple giving ANYONE props, without condescending undertones? I can't. Well, I can, really, but that doesn't mean it'll ever, ever happen.

PR stunt or not, it works for me. "They're not corporate pricks." has been burned into my brain. That's huge to me.

The weird part is that I don't recall hearing of them before.

Outages like this are a really good reminder why you should not have all your servers in a single colocation if you plan on weathering any kind of crisis.

The ironic thing is that this may end up being a better advertisement than the others are making.

I'm not sure how ironic that is. If you think this was simply a post giving props to Rackspace then you're nuts.

Looking at their VPS prices and features and comparing to slicehost (my current server) I feel like I am doing it wrong. If I could get more info on how much processing power is allocated to each VPS and more option than just centOS I can see myself moving right now.

And you won't be wrong as it's on of the top VPS providers, and the oldest one too. For 6 years have hosted my projects with them with great success - really, one day of fibercut downtime, plus several occasions with 15 minute downtimes due to host machine rebooting - none in the last couple of years as software is more stable now (they use Virtuozo).

CPU is not abundant, so for calculations you better get one of higher VPSes, but overall support and stability of the service are unmatched.

Thanks for the info. I never heard of them before, I am considering moving and looking/comparing all the options.

Free backup and 4 free IP is good enough reason for me to move. At slicehost they charge $30/month just for backup! which is not even available on the high-end slices. The only thing I will miss about slicehost is the ability resize slices within minutes without much effort. I am currently moving back and forth with their 2GB-4GB slices.

Well ServInt can up your plan in minutes, too. Free evaluation of the next-size VPS for two weeks. All it takes is one email.

Interesting post from a competitor (not something you see every day). I've been a ServInt customer for a couple years now and have been extremely happy with what I get and their level of service for $50/month.

It's execptionally good marketing:

- our main competitor has problems - we've not had down time since 2004 - all the other offers being given you are from lowlife cretins

They know how to place themselves.

What a joke. So we should now laud companies who take responsibility for messing up? Of course they should take responsibility, this doesn't add anything to the conversation at all. That is the minimum they should do, and something they should be congratulated. Sure, they didn't bury there head in the sands, and deny it all, like Nvidia did with its video card problem, but that should not be encouraged.

Community standards do not maintain themselves. If nobody at least sometimes says the obvious, well, the obvious goes unsaid, and before you know it, it's not obvious anymore.

Of course there are some ulterior motives here too, but then, there pretty much always is when enforcing community standards.

The idea that people shouldn't be congratulated for performing their basic duties in a community is incredibly destructive, a recipe for a community with lower standards.

If you don't care about companies taking responsibility, than none of the companies with which you do business will bother with it -- why should they? It exposes them to additional risk, takes more time and effort, and is a lot harder than burying their collective heads in the sand.

If a company works towards maintaining a relationship with me, the customer, then I do think that deserves the reward of my loyalty, to at least some degree.

Sure, they may screw up from time to time, and be a little more expensive, but if they care enough about my business to be honest with me about the situation, which in turn gives me a story for my customers, then they'll be keeping me as a customer.

This is how both CostCo and REI operate, and it serves them both very well.

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