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Comment by zipppy | Hacker News Reader

Do you work for coinbase? You seem to be defending them pretty hard.

No, I don't work for Coinbase.

I'm an avid user and big fan. I've tried a lot of alternative products, and none compares to Coinbase in terms of reliability and overall experience.

Sure, they screwed up. Brian owned up to that and fixed the issue quickly.

I just think some of the anger at the market swing is being wrongly directed at Coinbase.

They haven't fixed the core issue at all. What they have done is admitted the situation is entirely their fault (and Brian deserves credit for showing up here so quickly). Hopefully an appropriate remedy will be forthcoming.

Fair point. And agreed, hopefully they will address it further.

Again, not saying that this is not a major screw up.

I just think Brian and crew deserve more support than they are getting.

Agreed regarding Brian and the company. I doubt a mainstream institution would be so willing to engage directly like this.

Reliability and overall experience would have been amazing if it was done on the 13 and he did not need to go public to get it fixed.

"I just think some of the anger at the market swing is being wrongly directed at Coinbase."

You keep mentioning market swing. Market swing is relevant if OP had the bitcoins in his control which clearly was not. So while the market swung, he lost money not because he was sitting on his ass but because he could not do anything about it to minimize a loss. See the difference ?

I understand the difference, but I still think some of the anger at the change in price is being misdirected.

Fixed issue quickly?? Let's do an experiment -- I setup a page somewhere online and you transfer $35,000 of your own dollars. Then you wait 5 days for me to transfer them back (maybe). Will see how your stomach will handle that...

You clearly have some agenda for saying things you say. Noone is that stupid.

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