Likewise. Their demands are practical and they retain their humanity in dealings... probably even moreso than mass market consumers.
This is an area where I have tried and failed with my SmartPointment (online appointment scheduling). Are there any words of advice you can share in reaching out to SMB market?
+1 this. SMBs all the way. It's a good balance between too small and too large. I always saw it as better to be standing on 100 legs rather than 5. Less instability when you lose one.