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Ask a simple question, get a simple answer: it is obviously and unambiguously illegal. You can certainly refer this to the FBI computer crimes folks and your local law enforcement. It is unlikely they will successfully investigate.

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Yeah, I'll discuss this with Amazon when they get back to me, but I don't hold much hope for a positive outcome.

What specifically is illegal about that? Someone gave you credentials to an online service. Now you use those credentials. What law did you brake? You probably broke the ToS/EULA/whatever, but that by itself is not illegal.

(I'm not saying otherwise, I'm asking)

For the US, pretty much anything is covered under https://en.wikipedia.org/wiki/Computer_Fraud_and_Abuse_Act

Just because you have the means to do something does not mean you have the permission. If I drop my car key on the ground and you take it, it's still stealing. I gave you the means (accidentally), not the permission. Especially when using the ill-gotten item will cost me (gas, time, money).

Reminds me of the old phrase: What's the difference between hacking and penetration testing? Permission.

Yes, I see that difference. I also know there are laws protecting computer systems and such. But was wondering if it could be applied to an online service.

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