Example of fantastic customer service - BatchBlue

tedvickey.posterous.com

16 points·tsondermann··7 comments

I'm a little skeptical about all this.

From:

http://blog.batchblue.com/tag/tj-sondermann/

This smacks of astroturfing:

Slide 38: TJ Sondermann (@sondernagle) is the closest thing BatchBlue has to a mascot. Not only is he a great friend and full of great ideas, he actually came up with the concept of our wildly popular Twitter tee shirt (shown on Slide 39).

Account made 4 days ago first submission promotes FANTASTIC service at affiliated company.

I'm sure that's the same guy who posted the link to HN, but the article he linked to is from some fitness consultant's blog. I guess I don't see the problem.

Sorry if I broke some unwritten rule here. Link was going around twitter and I know some folks that work there.

Believed the story was something HN readers would appreciate.

A good example of how to do it right. Replies like that will convert interest into customers.

Where is the boundary between sales and customer service?

This was my thought also. No doubt it's great sales, which may indicate great customer service, but it ain't customer service.

I know I've had plenty of experience where the sales process has been fantastic, and the customer service (once the bills have been paid) quite ordinary. And it's anecdotal, but I've experienced more than one company with an automated phone system, which will send customer service enquiries to voicemail, but ring back and select 'Sales' and have your call answered in 3 rings.

Has anyone here used BatchBlue? Any feedback on the service itself?

Reply on news.ycombinator.com