The article reads as if they're waiting for confirmation that they were right all along.

However, USA citizens are still waiting for an admission that they were overboard and will change their ways.

These viewpoints aren't reconcilable, and trying to please both is not only hypocritical but simply impossible - the president must make a decision, and set clear the expected direction for NSA; otherwise there can't be good morale if they're unclear if what they're doing is considered by the top leaders as good or evil.