Tell HN: Authorize.net is down | Hacker News Reader

Tell HN: Authorize.net is down

35 pointsScottWhigham30 comments

They've apparently been down for 6+ hours. It's serious - their website, web services, and everything is offline.

http://www.authorize.net

Fire at their datacenter apparently, they're waiting to be allowed back in by the fire department to initiate the emergency plan. Lets hope its not going to be too long an outage.

For those who haven't found it yet:

http://twitter.com/authorizenet

I imagine until they get something online this will be the most convenient place for them to put out status updates, but we'll see.

Wow, a service that critical and that established you'd assume would have geographical distribution...

They did.

Soooo what happened then?

Their 2nd data center couldn't handle all the redirected load, and the system crumbled.

Interesting, if so. That's not a very good fail-over solution.

I concur, my biggest client has been getting transaction errors for the last hour. Never seen this happen with Auth.net, anyone have an inside source?

UPDATE: We are now able to process Authorize.net transactions as of around 2:00PM CST both online payments and using the virtual terminal.

Is this another DDOS attack or are they having technical issues of a different nature ?

No clue - I can't find any info except everyone saying "#authorize.net is down" on twitter. I even "binged" "authorize.net is down" thinking I would find something but nada

First time I've heard "Binged" used instead of "Googled".

I think the realtime search feature will get them some traction.

I've heard it before, but I favor "bung" (ring/rung...bing/bung).

bing, bang, bung? :)

Twitter is saying it is a fire -

tjeastmond: Confirmed RT @sfltv: Big power outage at Fisher Plaza in #Seattle due to fire. Teleport and data centers on site are out. #authorize.net

http://search.twitter.com/search?q=authorize.net

Ugg, due to the holiday this is a very slow day for us so it is probably one of the best days of the year for this to happen but it sucks nonetheless

I heard there was an Internap outage in Seattle area. Not sure if that is related.

Authorize.net is in American Fork, UT

Just got this via twitter: http://www.merit.edu/mail.archives/nanog/msg19026.html

Sounds like this could go on for quite some time.

That sucks, I just signed up for a merchant account with Authorize.net yesterday thinking they would be more reliable than some newer processors and that I haven't heard of them having downtime before.

To be fair, I've been an Auth.net customer for years and this is the first of this kind. Every other outage I've ever noticed was a planned maintenance.

Agreed. I've been helping customers onto AuthNet for over ten years and I've never seen anything like this. Their services are always very reliable, but apparently not currently geographically diverse. I hope they learn a thing or two how to improve for the future.

Twitter search for info on the Fischer Plaza fire - http://search.twitter.com/search?q=%23fisherplazafire

AIM transactions or up for most processors (inc Concord), but CIM still seems to be down for now.

Ironically, I tried to get more information from the Fisher Plaza website (http://www.fisherplaza.com/) but it's down - must be hosted at their own facility.

wtf??? our site can't process orders, any time frame on them coming back up???

More info here: http://news.cnet.com/2100-7349_3-6057305.html

Edit: sorry, unrelated article as others pointed out.

that's '05 unless I'm mistaken...

completely unrelated article from 2006

Don't you all think its odd that all of a sudden today a twitter account was created by "authorize.net"? I highly doubt its actually authorize.net, this company is huge and has backups for everything, this will be on the news and I won't be surprised if they went under as an entire company. I'm starting to look for another permanent gateway and will probably use paypal until then.

it's not created today and also you can check its status, they are handling errors and problems of clients with Twitter.

+1 for twitter!

Edit: I doubt about you, your account created 2 hours ago!

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