Hacker News Reader

Comment by pgrote | Hacker News Reader

Even if you use the recommended support channels such as Groups, your request goes nowhere.

I've run into this reporting issues for Google Now and Picasa Web. Moderators continually move or delete reports of issues. When you explain the situation and why X is more appropriate than Y you get radio silence.

Has anyone actually gotten real support from Google for paid applications? Is it limited to the Groups?

View on HN

I once got an automated notice from the google app engine team that said at the end:

"If you have any questions about our Java 6 to Java 7 upgrade, you can reach us at google-appengine-java-6-to-7-migration@googlegroups.com"

when I sent an email to that address I got a bounce with the message:

"We're writing to let you know that the group you tried to contact (google-appengine-java-6-to-7-migration) may not exist, or you may not have permission to post messages to the group."

---

Also Calculated Risk is a rather famous blog in certain circles, so it's kind of funny to see some of the comments here that imply it's an obscure blog whose blogmaster lucked into a front page HN post.

I use Google Apps (only two users!) and I got great support from them. I received multiple phone calls from them trying to help me with an issue.

Picasa Web was put out to pasture a long time ago, in favor of G+ Photos.

Picasa is now overrun with Chinese spammers using the "send to a friend"-type feature. I mark every incoming Picasa share message as spam and Gmail still lets them all through...

Create a filter to send Picasa mail to a folder you then proceed to ignore.

I think you can even just send it straight to the bin with filters, although my memory may be faulty.

Which then trashes Picasa shares from any friends who may be or might in the future share photos.

I have. Google Apps support, you get to speak to a real person and everything (unless it was an advanced internal build of Google Now).

Reply on news.ycombinator.com