Perhaps homelessness is inevitable to some degree. Perhaps some proportion of the population in a laissez-faire, competitive country like the modern US is always going to fall through the cracks. Perhaps we lack the will or the budget to solve the problem completely or permanently. Perhaps some people just can't be saved. I'm not going to launch into an armchair, pollyannaish prescription for solving this problem when I don't have a fantastic solution. (That said, I suspect the best long-term solution is at least as preventive as it is rehabilitative.)
Regardless, there's one thing we can control on an individual level: the way we view and treat the mentally ill and the homeless. Let's not further the stigma, or wax poetic about the homeless in SF as some sort of quirky, fun landmark. I suspect that's not the author's intention -- he's setting out to celebrate the homeless, not to denigrate them -- but some of his language lends itself to misinterpretation. As someone with a close friend who's been homeless, and other friends who've been institutionalized, I don't find the "crazy bums" characterization very constructive.
[1] https://www.onecpd.info/resources/documents/pit-hic_suppleme...