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Sorry, have to side with Uber. Hackers do not live in a bubble of innovation that renders them immune to being penalized for the potentially negative consequences of their hacks. Uber's priority is to serve their paying customers (like me) as best as possible, and if that requires banning someone who's being a nuisance, then so be it.

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100%. Some people never empathise with the company they're using, if they were the CTO at Uber and saw this spike in traffic from some guy's hack, you wouldn't do the exact same?

I will drop 10 customers doing this so that 100 customers can use the service. I bet you'd be hard pressed to find someone who wouldn't. It's basic business.

Although, just banning a user is a little extreme, did they not ask for the project to be dropped, and themselves reset the tokens etc?

I can agree with you, I understand why I was banned and I can see it is a valid response to the situation. I just want to make sure (if Uber have read this) that they understand why I did it and what caused the spike.

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