I must have missed the info on their website, but are users being notified that they are being recorded?
As sksksk noticed there is an interface that comes with Lookback from which the user can turn on and off the recording. In newer versions of our SDK there is also a small indicator in the top menu so the user doesn't forget that the app is currently recording.
> Send your app to users using TestFlight and ask them to start recording. You can also ask them to perform certain tasks you've prepared, typically sent via email.