A rather alarming email from the Apple - how to solve this situation?
I must say that we are digital publishing startup and we have more than 100 apps on our iTunes developer account. All apps belong to our publishers (clients) and we can suspect that some of them has crossed the line (but not us).
Of course in front of Apple we are the client. We understand it and that's why we have just asked Apple support member (during scheduled call) to help us identified THIS app or have some tools from Apple allowing us to monitor such forbidden behavior of our publishers (we do NOT control our publishers).
But Apple said something what can be translated into "screw you developer, you are guilty and you will be punished".
Have you faced similar case to ours? Any help would be greatly appreciated.
Thanks!
{ Email from Apple START QUOTE *
We are writing to inform you that your company is not in compliance with the iOS Developer Program License Agreement (PLA) due to documented evidence of manipulation of the user reviews and/or chart rankings associated with your apps on the App Store.
Section 12.2 (Termination) states:
(f) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your submitted Application
(e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, etc.).
Be aware that employing services that manipulate App Store chart rankings or user reviews on your behalf may also result in the loss of your developer program membership.
Please address this issue promptly.
END QUOTE }