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well, this should be another case that digital ocean sucks. bad customer services plus not return important files after suspend.

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I like to see DO put a process in place to resolve this kind of issue by require the user to have recorded Skype/google hangout session to verify I'd, credit card, etc. once the id is verified, face recorded , user is understand and agree fix the ddos type errors, the account should be restored.

good point, I think this user deserve a second chance in this situation.

Another thing is they should not say that the files are safe in first place, and then destroy them afterward. Maybe this user trust them and wait for the files to submit his assignment.

Exactly. When I receive the ticket, it says all my files are safe. Since I stop the script immediately after I receive the notice, and apologies to them at first place, I am pretty sure that they will recover my account. However, I didn't know they eventually destroyed my account.

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