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I've had always had good experiences with Hetzner, a few times even speaking by phone to an English-speaking technician running around the data center.

Which providers would you consider better whilst providing similar value?

a year ago, a disk in a raid-1 broke at 2am. they responded to the support ticket 1hr later and replaced the disk by 5am - this was on a standard dedicated server without any special support package, which i found pretty amazing.

When a HDD died on a server I have there it was replaced in under 1 hour...