Bugger - Maybe the real secret is that spies aren't very good at their jobs
bbc.co.uk
bbc.co.uk
This applies to Mc Donalds employees, politicians, spies, strippers, doctors, lumberjacks, Comcast customer service representatives, artists, physicists, engineers, teachers, cops, pimps, and any other profession or hobby group you can envision.
Often times the most glamorous thing about the secret squirrel outfits and organizations is the secrecy itself. Yet fewer and fewer Americans are serving in government or the military, so it is easy to assume a level of competence far above what actually exists. Hollywood helps a lot with this misconception. Are the inner workings more like The Bourne Identity or Jackass? Spend an hour at the DMV and take a guess.
A lot of things get done because: government. Don't kid yourself.
Thinking about it I can imagine that even though they collect a lot of 'stuff' that not many people who work for the NSA (or some other BS organisation) are really motivated to do anything with that information. They are mostly, just like any other corporate environment, people who need to pay their mortgage and what to go home at 5pm.