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Reminds me of a downtime report with my previous shell provider. They lost all Internet connection because someone had broken into a junction under a nearby freeway and cut all the fiberoptics and cables -- while preparing a robbery (presumably trying to cut alarm and/or off-site connections to cctv).

Turned out the two "redundant" providers of fiber both had fiber going through that junction...

Yeah, I was kind off worries when they talked about OVH and Hetzner... they are notoriously bad... If you have to out-source your servers, at least pick a company that does it's job well (like LeaseWeb for instance).

Going down is fine. Ignoring service problems is not fine.