It's also amusing that the top comment on this thread is a big rant about one specific customer service incident. Totally unrelated to the linked story, and as usual, not seeing the forest for the trees.
I don't think it's totally unrelated, as I always very much admired dropbox as a company and technically, and had the sense of them being something of a hacker's company (an hn thread in which the founder is replying to technical issues definitely gives one that impression), and I was very disappointed to have that experience. I rant here because they refuse to listen to me, I have tried to contact them a lot privately but have been ignored.
I'm not the only one to have a similar experience - just a tree in the forest of developers who are likely to experience similar if they try to put open source projects in their dropbox.
And like I've also pointed out repeatedly, fine don't consider my use-case important, but add a warning or at least don't drop supporting me because I'm too much effort, or if you are, say that's what you're doing.
If I had known dropbox wasn't suitable for developers (it having originated from yc with a technical discussion on that original thread suggests otherwise) - I wouldn't have used it in the first place.
I had used it as a developer for a long long time before hitting issues, then it become unrecoverable even after a month of patiently trying to fix it, and new work files were getting overwritten by old ones throughout. That's not an acceptable failure mode, nor is then being ignored without warning by support (at least say 'sorry you're too much effort'.)