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Salesforce is an online CRM tool and development platform. From a programmer's point of view, it essentially includes the full stack from database to UI, but the API can be used to allow external programs to access its data.

That said, as a development platform, Salesforce is definitely a second-class citizen to being a CRM, and I wouldn't recommend using it unless you need a very specific type of application.

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That's true but the platform has come a long way since inception and you get instant integration into the CRM data and SFDC customers. It's obviously not the platform of choice from the developer preference side, but there can be business logic that demands it (I've seen some fairly successful startups build native SFDC apps, even contributed some code).

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