Why the Government Never Gets Tech Right

Ah, but the stakeholders, CMS on up to the White House, were "closely involved in every step of the process", e.g. CMS was the integrator (now replaced with contractor QSSI).

Unfortunately incompetent at that role/a bit too close, e.g. issuing change orders right through the week before launch, or ... well, I'll leave it as an exercise for the reader why they delayed doing their integration testing till 1, maybe 2 weeks before launch, and then ignored that the tests failed hard....

"The president should use the power of the White House to end all large information technology purchases, and instead give his administration’s accomplished technologists the ability to work with agencies to make the right decisions, increase adoption of modern, incremental software development practices, like a popular one called Agile, already used in the private sector, and work with the Small Business Administration and the General Services Administration to make it easy for small businesses to contract with the government." > "use Agile"