These are all problems (email client, better support app, better mailing list) many of us on HN fantasise about but each has a whole bunch of schleps associated with it. The motivation to jump through all the loops is tempered by pragmatism that sets in after the first few hours.

This is an interesting way of attacking the problem. Some thoughts:

1. Community will be attracted / restricted by the platform.

2. There is too much fatigue out there, as there are so many such "ideas" competing for mind-space.

3. SAAS based products for small businesses, freelancers has become a kind of a cottage industry with limited scalability. I am doubtful how much revenue this can generate.