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> The vast majority of people have a hard enough time using Word or Excel

Being a majority doesn't prevent them from being illiterate. For most of human history illiteracy was the norm.

I have a hard time using word because it always tries to fight what I am trying to do. It is a complicated piece of software that requires quite a bit of time investment to actually understand how everything works.

It's not false, the illiteracy is just as widespread as in an era before free public education.