I think Microsoft has potential, but currently there is a reason I don't use any of their products nor plan to personally. Doesn't mean they don't have their place, like any product.
Also, an argument could easily be made that OP's post, which I found really interesting, is just another way of saying "Microsoft sucks", as it is merely anecdotes without sources again.
Regardless, I merely posted my opinion, like many others here. Sorry that it doesn't conform to your ideal.