He said he saw the whole dev team just power off and go home at 11am, followed quickly by the rest of the employees. At that point, there was nothing they could do.
The craziest thing is that it went on for so long. No one caught it until their own traders so it come across Bloomberg and CNBC. They actually thought it was a rival HFT and tried to play against it.
The only people that came out of this ahead were aggressive algos on the other side and a few smart individual traders. A lot of retail guys had stop losses blown through that normally would never have been hit. After trading was halted they set the cap at 20% loss for rolling back trades. So if you lost 19% of your position in that short period of craziness, tough luck.