Google Checkout Closing Down on Nov. 20th
support.google.com
support.google.com
There is a lot of collateral damage when they do things like this, damage that hurts them when even when it comes to developers like me who've never written a single line of code that integrates with Google Checkout.
This is surprising to me, but I wonder if Google Maps could close down....
No. Google has bought what must be dozens of companies at this point just to support and improve Maps (Waze being the latest), it's reportedly profitable & popular, with the continued rise of mobile I'd expect it to become more important, and my little survival analysis (http://www.gwern.net/Google%20shutdowns) gives it 87% odds of surviving to May 2018 (which IMO is too low).
I saw a bunch of public linkedIn profiles with NSA analysts and people in the private sector with google maps listed as experience for whatever reason
The best way to tell what direction you were facing when you came above ground from being on the subway was to look at the direction of traffic aligning with the arrows on Google Maps... but they decided that was no longer an important map feature and got rid of it.
I would frequently be zoomed into a specific location, and relatively soon after need to switch contexts on the OS (to check an email, answer a text message, etc.). When I returned to the app it used to be that it would retain the zoom level, but after updates it seems that Google thinks it's useful/funny/cute to zoom back out to the full zoom of the overall trip. For the life of me, I can't imagine a context in which this is useful.
They've got a monopoly on mapping data, and insist on taking a great app and making it worse. I can't understand why.
If your device has no inbuilt compass (think iPhone 3G, from memory), there's nothing Google Maps can do about it.
That being said, any other services could be shut down via an aqui-hire, or other reasons. Maybe this is the prevailing problem of small time developers like myself, and there's no other way around it apart from getting your idea bootstrapped with these services, and hopefully by the time any of those services gets shut down (if ever), you'll have a migration / backup plan of some sort.
After easily lining up enough customers to exceed my daily limit, I lobbied for higher usage and a method to share the revenue (they had no structure to charge for API calls back then). For years I tried to contact anyone I could within the organization, but there was no response. After an eternity, they simply shut it down with no notice.
You just never know how long they're going to enjoy experimenting with their APIs, and unless you have a backup plan, it's a deal breaker.
I completely understood the idea of 'trying' something to see if it would work, but worried about the difference between the project "inside" the plex vs the view of it outside the walls. Personally I think that bringing some more discipline to that was one of the better things Larry has done as CEO so far.
That said, payments systems at Google have always been really really weird. Weird in the sense that they tend to 'force' a user support infrastructure which has historically been anathema to Google product deployment. People will put up with "Go to this forum and ask your question, maybe another user can help you out." for a lot of things, but when it involves actual money, not so much. Not to mention the rules that come along with handling money. It's really too bad since Google could be a force for great good here, instead PayPal continues to own the space. (I'm rooting for Dwolla and Square though, they are showing great strength here).
Wasn't that the point of Labs? To allow experimental projects to get used by people outside Google?
Seriously, if you don't build it or own it, you can't rely on it. SaaS is convenient, but it's a flawed business model if you depend on any startup/product lasting forever. If you want to last forever, you have to innovate for yourself or buy the people you will depend on.
That describes so many Google services. Some live on anyway, because for whatever reasons they meet Google's interests to keep running (Google Books). Some don't.
P.S It's kind of funny that one of the alternatives they pushed at the time of the initial announcement was Braintree who then went on to be acquired by PayPal. Shows you how fluid/active this space is.
Most components designed to be included in a larger product for sale will be available from another manufacturer, aka "second source". This is in case the first company goes out of business. Unfortunately, this practice does not seem to have made it to the software world, and so when a company goes out of business, your existing working solution no longer exists, and you will have to scramble to find another one (or go out of business yourself, if you depended on that functionality).
I CAN definitely tell you how to spot the worst, though. In general, when you read the documentation and get the creeping feeling like the API was written for one big client (and their weird business logic) and then they just packaged it up and resold it, badly.
Funnily enough, Google Checkout seemed to be like that to me - for instance, usually you have two things to specify: Time unit and amount of your billing cycle, like "recur every 4 days". Google Checkout didn't do that, no no, much too simple. They only had a time unit - one of: daily, weekly, semi_monthly, monthly, every_two_months, quarterly, yearly.
And that's not the most complex "let us structure time awkwardly" example I have seen over the years. Other services only allow for "days" as time unit and you have to figure out a way to do monthly billing that doesn't just keep running away. My favorite so far was the one where it's basically "day, week, month, quarter, half-year and year". The values for that? D, W, M, Q, 6, Y. Can't make this stuff up.
Other red flags: No English documentation, no public documentation, documentation that specifies variables without data types, unsafe notification functions (not even a shared secret) or downright exotic "security" (I have seen black-box .dll files distributed as security callbacks... oh the horror)... I could go on.
The WTF happened the next month, after I fixed the credit card issue - every future bill had the same long delay on it. Somehow their "Pxtl pays on X day of the month" had gotten shifted. So I was getting late notifications every month.
http://www.engadget.com/2013/05/20/google-checkout-for-merch...
Google needing to accept credit card transactions for the Play Store is almost tangential to the service: offering a supported API to 3rd party merchant-users for processing digital goods transactions.
The latter involves risk assessment, underwriting, customer support, maintaining card association/acquirer relationships, so on.
No one in Ecommerce wants to touch their tech stack during the only quarter that matters to them.
[edit] Apparently the shutdown was announced in May. Regardless, it probably would have been better to shut it down in September, than right before Cyber Monday.
'depreciated' is a different word.
I blogged a year ago about 4 or 5 Google canclled services that inconvenienced my customers and/or me.
http://www.slashgear.com/google-checkout-to-be-retired-novem...
http://www.chromium.org/developers/using-requestautocomplete
My guess would be that operating a physical goods processing company is a huge drain on the resource Google hates providing most: customer service.
Payment disputes are a pain, especially for physical goods. Some level of mediation is required when someone has purchased a physical good but has a dispute. But with digital goods you can just tell the seller to eat it (digital good, no actual cost loss)
Is there any way that Google can even be thought of as not evil anymore?
I'm slowly shifting everything away from Google. I'm using an iPhone 3G as my main smartphone; switched to DuckDuckGo as my search engine, and have switched my email to private hosting for anything confidential and Outlook for public email.
There's really nothing they could do, good or bad, to get me back at this point. They've proven, time and time again, that they don't care about the customer, and frankly, I'm tired of it.
I hope he updates the page now that we have this additional data point, I'd love to see how his predictions performed.
From my notes, I'm confused about how to treat it. The discussion in https://news.ycombinator.com/item?id=5740447 among various HNers suggests that it's sorta like Checkout is becoming Google Wallet, but also sorta not, so I'm not sure whether to consider this one of the transition/renamed products or whether Checkout was killed and Wallet happens to have some similar functionality.
No, Google is not offering a replacement processing solution for physical goods and services. We’ve partnered with three premier players in the payments industry to offer alternatives for your eCommerce needs. The links below will guide you to more detailed information about each offering, including negotiated discounts for Checkout users:
Payment Processing: Braintree Payments
Hosted storefront: Shopify
Email invoicing: Freshbooks
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Increasingly often I'm associating Google with poor customer service, poor design and being indifferent to user worries when discontinuing products. Not sure they realize the harm they are causing to their brand, even in the eyes of people who don't actually use the affected products.
For example.
I've signed into my Gmail and then visit youtube "Do you want to create a Google+ profile" NO "Ok, we'll ask again later".
Sign into the admin account for google apps I run for a charity I volunteer at while signed into my work account "connect these two accounts?" NO "Ok, we'll ask later".
Reset my android phone, "Play" doesn't work because their is a blocking modal accept terms dialog that isn't on screen, I have to swipe close play then re-open it.
Still can't switch primary domain on a google apps account without setting up a new one, migrating data over and shutting down old one.
Asking me for my mobile number as a 2nd fallback for my password, NO, if I give you that you already know my android phones number and now you know without a shadow of a doubt who my work account belongs to (it's the obsequiousness that gets to me).
Catchall email address still don't work for no apparent reasons.
Documentation is an utter and complete mess for Google Apps (referring to multiple versions of the google apps interface, which change about once an hour anyway).
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I don't want a google+ account, I don't want to connect all my google accounts as some are work, some are private and some belong to charities and such I volunteer for.
I don't want you to ask me for other personal data all the time.
I will stop using all google services soon if this continues down that path, It's my business I can use anything I want and the level of crap is fast approaching moving all my stuff back in house.
I suspect I'm not the only one who feels like this.
There are much more important things to worry about like Youtube's copyright policies.
By being driven away, what you mean is they are doing things to move forward and you want it to stay the way it was. Since that isn't going to happen you are annoyed and want to bash Google's reputation.
Android, Google Docs, Hangouts, Maps, and yes, Google+ are all amazing free products. Google Checkout is going away because Google Wallet is their new thing. The company is fine and their reputation is fine. A couple of stubborn people are being left behind in a sea of "do this now" notifications because they keep not doing them. Sorry to be so brash. But each of your accounts still remain "separate" after you link them. There are extensive privacy settings for every piece of information you put online using Google+ so it is not a chore to keep charity work separate from work separate from personal. It's actually quite elegant.
I don't understand, is it because you are used to using aliases? Why do you want to fight this so hard?
It's pretty worrying when a company can't even understand the basic motivations behind the actions of their users: how can they possibly weigh up the costs and benefits of forcing account consolidation when they can't even imagine the use cases where consolidating accounts doesn't make sense for users.
>Also, his attitude is not particularly common within google.
So the majority of Google engineers disagree with the policies of the management? Do people internally push back against this stuff (trying to force account consolidation and making everything part of G+), or are people too afraid to speak out? If people aren't happy with it, how far does it have to go before morale drops and people start looking for other jobs?
Also, I guess what I was really getting at is that I don't think the attitude is that cavalier in any case. People recognize that having to adopt a new API when we close a product sucks. But that is not the only consideration when deciding whether to continue. That's probably about as much as I can say while remaining vague enough to satisfy my conscience on the point of confidentiality.
I don't even know how else you imagine that it could work, would one of your email addresses just go away? Your post hasn't answered my original question. It supposes I should just know why you don't want to link your Google accounts.
Such statements are stupid because they apply to everything.
You have no idea what's important to me - I have no idea what's important to you. The only thing I can be sure of is that, as one who uses the internet, the only objectively important things (food, shelter, security) are already covered.
And this in spite of the fact that we do not have any agents actually login to read mail - we manage all of our support in zendesk.
What type of resources are these, that can't be controlled with an ACL?
Additionally some services - and I think Google Checkout was one - do not allow you to grant access to others at all, so if you started such an account in the accountants name, everytime a founder wanted to check out the balance, we’d need to get the accountant’s password.
(Also you never know when signing up weather this will be the case for a service - thankfully I’ve not seen any new "single account" services launch for a couple of years, but I’m still wary.)
It sucks to have to close things down, but sometimes you do, and they gave everybody 6+ months of notice to migrate back in May, but being disingenuous about the best alternative is mealy-mouthed and "un-Googly".
* Merchants selling digital goods may transition to Google Wallet for digital goods
* Merchants selling through Google-hosted marketplaces (e.g. Google Play) will be unaffected
* Merchants selling physical goods will need to switch to third-party alternatives (see below)
We need stronger and tougher competition in the online payments space. Paypal seriously can't be the only globally working payment and checkout substitute around, maybe Google has a similar service that's stronger and more feature packed up their sleeves? I hope so.
Or go meta: make an app which makes apps for ordering an item.
May 20th, 2013 Last day to sign up for Google Checkout
Except they are. But I'd say we are both correct.
Given history, yeah, you don't want to be seriously dependent on anything non-core.
The problem with their approach of having many half finished products that they were actually helping competition: they were discovering and validating market which is then captured by smaller companies.
And my prediction is that the following Google products will probably die out soon:
* Google App Engine - competition is improving at rapid pace and it is hard to keep up without focus.
* Google Blogger - they will probably just make something similar under Google+
* Google Groups
Probably there is more... but these are the one I see.
I think App Engine does not fit nicely into Google's grand vision: which is mobile, social, and search for advertising purposes. So they need to be become profitable soon or they will be shut down.
However they lack enterprise customers and without enterprise and corporate customers it very hard to make things profitable.
Since the pricing change I'd expect most of their customers to be corporate.