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Comment by metabrew | Hacker News Reader

...however, if you aren't concerned about ddos, I still recommend hetzner.

Excellent value for money dedicated servers, with good automated systems. You can remotely reboot a dedicated server into a recovery image and fix problems yourself. You can run the install process yourself too, so you get exactly what you want... except ddos mitigation.

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Yes, and also except for the hard drives ... I got dedicated server which had hard disk problems after less than 1 month (both hard disks in raid were almost dead), and they offered me to PAY additional fee to put hard disks which is not new o_O (they claim it has less than 1000 hours operation, and asked me like 20-30 eur per HDD, I'm not sure honestly), or to give me another one for FREE but it was possibly also crap ... I asked them to put free one, and I had to reinstal everything and I had to manually backup all data, reinstall system and set everything up from scratch because the RAID was not an option with 2 "damaged" hard disks ...

Did the disks have SMART errors to begin with? They're a budget provider, you can't expect brand new hardware with every new installation. Though, I'd agree that if the drives had a high number of reallocated/offline sectors, CRC errors, and the like, then hetzner was at fault. However, given that the raid array initialized & ran fine for a month, it seems that it could have just been a case of disk failure.

As for making backups & reinstalling the system yourself. You should have expected that. Hetzner is not a managed provider.

That sounds awful, how long ago did this happen? I had extremely good support both times one of my drives failed, I just followed their tutorial on drive replacement and they plugged me the new drive. After that I let the RAID replicate to the new drive and was done. I'm from Germany so I don't know if the support is a different one for me, but they never asked me to pay for a replace.

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