The known unknowns of e-commerce startups

We run the tech for a number of large eCommerce merchants. Not a day goes by when one of them doesn't do something odd/unpredictable, and send us down the rabbit-hole, only to find that a temp in a warehouse/call-centre somewhere has done something... clever.

This ranges from the experience in the article, through to warehouse staff picking by picture, rather than SKU, through to customer services writing credit card numbers in the 'customer note' field, through to infinite discounts (buy X and get 10% off your order! unlimited uses per order!).

eCommerce is a minefield.