Netflix employee raises the bar for awesome customer service

venturebeat.com

12 pointsprateekj3 comments

... while pushing the W3C to endorse DRM in HTML5. They might have good customer service, but trying to break the WWW more than makes up for it.

Very cool. I especially liked the "I'm an engineer, not a navigator" line and response.

Exactly! Big companies can learn a thing or two from this.