http://healthaffairs.org/blog/2011/09/20/medicare-is-more-ef...
sounds like this project is a colossal clusterf*k. Innovation and customer service are not in the government's wheelhouse, and I would certainly rather have market-based systems anywhere they work. It just hasn't worked for health care. And governments provide roads, schools, water etc. And the private sector has its share of disastrous projects, Webvan and Boo.com and Pets.com burning through hundreds of millions and going nowhere.
I sort of wish Google or Elon Musk or somebody would step up and volunteer to fix it, instead of saying, government sucks, people have to keep getting crappy/no health care.