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My advice would be to setup a paid support arm ASAP, and tell the person complaining they have two options:

1) Log a bug against the windows build process, and you'll look at it when it reaches the top of your priority list, or

2) Engage you for paid support to investigate the issue.

You are under no obligation to make your softwear buildable on any platform. If he chooses to disagree,he can refuse your license, delete your software and move on.

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Paid support is already there. There is a "support" menu on the webpage, the issue tracker has a polite note saying that this is available. Some people have been contacted directly in email to see whether they'd be interested.

For example some users at a big Taiwanese laptop maker company were after windows2000(!) support. When they were politely offered support saying "please decide whether paid support would be of interest or not", the response was "ok, thank you for your information but when can you fix the bug?". I could give countless other similar examples.

Anyway, thanks for your suggestions. I'll heed the advice and will change the website to make this more clear for those who are only after the free labor.

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