> if the CEO can do it, then so can you
That's not how it works. I doubt that the customer service reps have the ability to arbitrarily dole out perks with no justification other than that they felt like it.
That's not how it works. I doubt that the customer service reps have the ability to arbitrarily dole out perks with no justification other than that they felt like it.
I agree that it takes a CEO both showing what to do, and empowering the people below him to do it.