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Comment by 6thSigma | Hacker News Reader

(I'm not involved with YC, so take this with a grain of salt.)

I think the idea is really cool and I can see how useful it could be for companies, but do you have evidence that users actually give feedback via your method?

I'm trying to look at this product from that side of the equation, and I could see me getting frustrated that clicking "Sign up with Google+" doesn't actually do that. If you have evidence showing that users are willing to give feedback, or have some type of insight regarding that, I'd definitely include it in the application.

Goodluck!

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6thSigma: Thanks for your feedback :). To answer your question, with our beta customers, we have shown the feedback overlay more than 1K times and have gotten a 60% feedback rate.

We think this is because we ask the right person, the right question at the right time. Its the right person, because this person clicked on the feature, its the right question because the question is about the feature they clicked on and not their age, gender etc. and its the right time because they are in the app, just clicked on the feature and at the height of their curiosity when it comes to that feature.

In regards to frustration, we believe this is a valid theoretical concern, but in practicality with our 27 beta customers, we haven't yet had anyone complain.

We think this is because our customers are using this in a "logged-in" product, leveraging our rules engine to control how often the feature experiment is shown and to who.

If I were you, I'd get rid of the "right person, the right question at the right time" bit in the application and include "we have shown the feedback overlay more than 1K times and have gotten a 60% feedback rate."

Cool. Can you go a bit deeper and tell us why? As in, why is that more compelling to you?

One is marketing speak showing why you think users would want to give feedback and the other is actual metrics showing a pretty high success rate of getting real feedback.

Got it. Thank You

I'd think it would be because "right person, right time" would be what everyone else would be saying, while "1K times and have gotten a 60% feedback rate" are hard numbers with 60% being extremely high for this type of thing. If you're pitching to someone who understands how high 60% is, it has more impact than the story.

I think for a general investor or layman, the story would be more compelling because it lays out why it is high (and that it is high for the industry). YC would be in the more technical group and would already know this, so just giving them the 60% is more likely to get their attention.

Thanks for the explanation. I like how you put it :)

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