California’s $327 million web site in operation
blogs.law.harvard.edu
blogs.law.harvard.edu
http://www.healthexchange.ca.gov/BoardMeetings/Documents/CHB...
Numbers are FTE
As an aside the way we citizens run our government, budget bloat is guaranteed. We complain a little about bloat, but we complain a lot when things don't go perfectly, and we also go looking for individuals to blame. The strong incentive is to be very risk-averse. That's especially true in organizations, like government, where stability is prized and careers are long.
I really appreciate a lot of the work that government people do, but I would never put up with half the bullshit they do.
If the document that steveplace posted [1] is accurate, the budget for this program includes things like the 800+ person call center to handle consumer requests, and the staff to figure out what kinds of health plans to offer in the first place. The line item for "technical" is $161M, which is only 23% of the budget.
I'm not going to suggest that's a low number for this kind of project, but then again, it's kind of hard to make it all about the horribleness of public projects when 94% of the technical budget is going to "contractual services". It looks like the software was mostly done by private contractors.
In other words: let's not allow facts and thoughtful discourse to get in the way of a good government bashing!
[1] http://www.healthexchange.ca.gov/BoardMeetings/Documents/CHB...
The other thing is that although the government is using private contractors, that does not mean the latter are solely to blame. If the government ends up paying millions of dollars for a wordpress site sporting a $40 theme, the contractors charging for it may be immoral, but the government who awarded them the job is at best massively incompetent.
Read the linked document instead of just relying on Greenspun's numbers. The $327m number he cites appears to be incorrect.
Wait a second. Government over-spending is beyond reproach when the money is channeled to what are likely politically-connected private firms? To my mind, that is equally egregious, perhaps even moreso because of the taint of cronyism (or still worse than that, regulatory capture by entrenched large firms).
But even if I give the firm-selection process the benefit of the doubt and assume it was done without kick-backs or regulatory capture effects of any sort (seems implausible, but we'll go with that), private firms simply know that when you are bidding on government work, the budget is enormous. You're probably likely to be kicked out of the running for being un-serious if your bid is significantly less than the average bid. And the average bid is high because ... government.
I can imagine feedback of the flavor: "You think you can do this type of complex web application for a mere fifty million? Don't waste my time."
I'll admit that I was skeptical when people said that "everything is different this time because ... internet!", but I think your application of the theory is much more elegant.
Oh yea - in India too.
...for $327 million the government purchased a computer program unable to determine that $80,000 is more than $15,856.
Is there some sophisticated interpretation that finds this not to be a risible failure? If so, you could have provided that, as it actually would have been responsive to TFA. Don't allow what TFA actually says to get in the way of a good pro-government bashing!
That said, some of these bugs definitely should have been easily spotted during beta testing.
But I too would like to see an itemization of $327 million.
I'm not going to argue that this project's budget wasn't bloated, but it's pretty naive to think that your average low-rent startup team could handle it any better. Doing tens of millions of uniques on launch day is a challenge for any team. Most commercial websites with that much traffic have technology budgets in the tens of millions of dollars, if not more.
Hopefully none, but you never know. Their stats may have been javascript based and not physical server hits.
Once an old family friend with a lot of state government contracting experience brought me in to help out with some technical stuff. One of the clauses in the contract basically said that they could just decide not to pay me.
After I got done spluttering, it was explained to me that they needed the clause in case of certain weird emergencies that never happened. (I can't remember now, but I imagine government shutdown is one of those cases.) So I said, "Whatever," and signed, because I could afford to take the risk.
But there is no way I'd do that for a substantial project. The bigger the client, the bigger the crazy. To be able to take $5m gambles, I'd want to be doing $50-100m/year. Which means I'm running a bloated, f'd-up bureaucracy for sure. No thanks; if I need more crazy in my life, I'll just go read some comments on YouTube or newspaper sites.
http://www.inthepublicinterest.org/case/virginia-statewide-i...
-EU just sent 1 million euros for helping us out!
-What's destined for?
-Technological development
-Ok, i'll call (my cousin) Jon, and ask him to make a website for 750.000,
you go and call (your brother) Mike and task him to make an iPhone app for 250.000.
-Good, what will be the site for?
-Mmmm, whatever Jon wants, does it matter?
-Guess not... Lets go have a drink a celebrate our good job?
-Deal. Come Back Soon
Due to the success of the Covered California Marketplace we are experiencing higher than expected users.
To make sure everyone has a great experience while on the site, we need you to come back in a little bit
We're sorry for the inconvenience and we look forward to your return in a few hours.Dammit, Californians, stop smoking all that pot so we can get to the obamacare website!
I'm not saying that that budget is reasonable or unreasonable, but that puts the amount in perspective a little bit.
In this case I like to think of it as stimulus for the economy.