Had the same experience - spent time understanding the role, researching, and reached out. Not even an acknowledgement.
Sorry about that awful experience we caused there. We definitely had a period where we simply struggled to respond to everyone. We honestly get about 100 emails from this HN listing. When we were just a few people, it was hard to keep on top of. It's a poor excuse, and we're fixing it now (we genuinely get back to everyone now). We didn't handle this well for quite some time, though.
Use resumator or one of the other cheap apps for handling this. For most people a canned response is absolutely fine, it's the no-response that ticks people off.
We do make sure to respond (and provide feedback if asked) to everyone who applies. The issue that we're working on is our response usually comes 2-3 weeks after the initial submission.
Well 2-3 weeks ain't that bad. It's quite better than average for the industry.
Sorry about that. Can you let me know when you emailed? I'd like to dig into this further.
22nd Sep
Got it, in that case it's because we generally spend some time before responding. You should hear from us soon :-)