I'm curious about the paper backups - how do they do it, what's their recovery procedure, and have restores been tested?
I believe "offline wallets" require only the (relatively) short keypair to be stored, which would make this a practical solution.
If they're using much fewer wallets, or are confident that the paper would be last-ditch restore only, they could print (semi-)human-readable data in an OCR optimised font, to give them some chance of recovering from otherwise corrupted media. I'd put more trust in the automated bitmapping with sufficient redundancy & forward-error correction, but wouldn't discount extra semi-manual methods for any high-value wallets.