Since you mentioned crappy provider, I would like to add that there is an illusion of choice when it comes to SSL certificates. When I was purchasing an SSL certificate, I researched many and after speaking to the same sales rep on multiple sites, I realized they are all the same company. To quote-

Symantec’s family of dominant SSL brands includes VeriSign, GeoTrust, Thawte, RapidSSL and TC Trust Center.

They own about 70% of the certificates, all priced differently to give you an illusion of choice. So if one provider is crappy, their support is the same; and thus they are all crappy.