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Comment by nhangen | Hacker News Reader

It's disappointing, because among that market segment, Braintree is the only one that offers phone support, and for that, I fancy them over Stripe, Balanced, and others.

That said, maybe now with Paypal support, they will reverse their stance on crowdfunding. If not, I'm desperate for a professional payment processor that doesn't ask me to send an email if I have an issue.

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Michael from Braintree here.

You can expect the same solid customer support from Braintree as always, delivered by the same support, accounts, and risk teams. You can also expect even more innovative technology and products to come during this new chapter for Braintree. If you have specific questions about your account, you can always talk to a real person at 877.434.2894 or support@braintreepayments.com.

Actually that's one of the things that annoyed me. For quite a while when you try to login at braintreegateway and you clicked Forgot Password it asked you to call them. There are somethings phone calls are good for and I don't think resetting a password is one of them. Maybe they had a good reason for that.

And why the hell doesn't "braintreegateway.com" redirect to the right place?

Hey Nathan, many of our customers at Balanced (those that want it) get a designated account manager whom they can call if any of our standard support channels fail them. If that doesn't work feel free to give my cell a ring: (Tucson, AZ area code)-869-1947

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