A few reasons to avoid StartSSL

My experience getting a personal code signing certificate with Comodo was just as bad, but their support had the English language skills of a 5 year old and they offered fewer options for verification.

For me, they couldn't even find my phone number on my bill and asked me to highlight it and re-send it. Plus, they were absolutely fixated on getting a phone bill that showed the logo of my service provider. I've had the same phone number for 10+ years and even offered to arrange for them to call my phone company and verify the info.

Nope! After days I got fed up and used Photoshop to merge an old paper bill that had logos with a current PDF bill that didn't have logos. They don't care about verifying your identity. All they want to do is follow a pre-determined checklist of criteria so they can cover their ass and take your money.

As an added bonus, the Windows 8 SmartScreen Filter treats personal code signing certificates that aren't popular the same as unsigned code.

That guy sounds like an incredibly whiny douchebag.