A lot to learn from "Business Records FISA NSA Review"
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Best quote: "When you start from a severely false premise, you can go a long way into the wilderness before you notice your error."
Best observation: The section beginning with 'Their "need to know" culture'. It describes the effects of the compartmentalized security - both responsibility and knowledge are boxed up in such a way that nobody and everybody is equally responsible, and that nobody has an overall view, so that particular classes of mistakes are almost guaranteed to occur.