Customers and users do have an interest in getting their shipping details correct. Help them get it right rather than telling them they're wrong.
Customers and users do have an interest in getting their shipping details correct. Help them get it right rather than telling them they're wrong.
We rented a newly constructed house. The old houses in that area were demolished, but the same street names were kept. It was very annoying to have web forms doing such validation telling me that the address was invalid (you cannot have that house number in that street).
Another pet-peeve: I have an ë in my name. When I purchase some software through a web form that accepts that character, please don't just remove it or replace it with garbage in my license key ;).
One of the most common errors was a bad combination of zip/city (ie. zip code for a different country area) which required a live person on the phone asking customer about proper data - it costed money.
The most unusual one was when a person managed to type gibberish in every field avaliable and than add to it a proper adress, name, zip etc... all in a three or four letter wide house-number box.
VALIDATE ALL THE THINGS!
That sounds problematic to begin with. I grew up in a house with a 5-digit street number.
I had to call and talk to someone put in a work-around. That meant I lost the discount for doing it over the web. It also meant that it took months and several phone calls for the bill to start coming to the right place.
Perhaps the message should be- "please double-check, we can't find a record of that <> in our database." But accept it if the customer insists.
Not being in the phone book or having a "private" number has nothing to do with your address and phone number not being in various lookup databases.
Tons of places do address verification and you don't need to be in any phone book for it to work. Even the USPS does address verification both paid (for businesses) and free (for non-profits).
It's pretty funny to get downvoted to zero on a true post just because someone really wishes it were true that their phone number and address can't be verified.
That should be the behaviour of all such forms, even when some seemingly important information is missing.
I can't count the amount of forms in which I had to come up with some validation-passing-yet-not-really-valid postcode so I could get my order shipped to my place with no postcode, while not giving a postcode that would get the postal service to ship to the wrong place (say, 00000 or 99999 don't work, but 10000 would indicate that I want the package shipped to Troyes, when I really want it to some overseas territory - so sometimes 11111 validates and is clearly enough not a real postcode, etc).
Also... I routinely receive packages from the US with the address printed with missing or mangled accents, sometimes just for my name, sometimes just for my city, sometimes both... come on, Unicode isn't some newfangled technology anymore, you should be able to get accents right! And these accents aren't even outside the latin1 charset.