That's the money quote there- the NSA hasn't cracked encryption. They've just put back doors in.
And we can't even be that angry at the (e.g.) Microsoft execs that authorise the back doors- they potentially face jail time if they resist NSA requests. All the while presumably not able to talk about the requests publicly.
EDIT: and the really fun part - did you know the former head of the NSA serves on the board of directors for Motorola Solutions? http://en.wikipedia.org/wiki/Michael_Hayden_(general)