And no word yet from Google... Their lack of customer service is going to end up killing them in a number of markets. I would never use Google for any critical business function (email, payments, cloud computing).
Not defending Google, but pointing out the sweeping generalization.
It's funny how the tech community browbeat Microsoft for years about how Windows should have been designed as a multiuser system like Unix, and then when Microsoft finally took their advice and made the necessary user-level security improvements, their efforts were ignored.